Patient's Rights and Duties


Cancer patients have a series of rights guaranteed by law from diagnosis to the end of treatment. Know the main guidelines that make up the rights and duties.


  • Receive dignified, humane, attentive, respectful care and without any form of discrimination, in addition to adequate and timely assistance for their needs.
  • Be identified by your first and last name, or social name.
  • Having their values and beliefs respected in accordance with legal precepts.
  • Receiving or refusing moral, psychological, social or religious assistance.
  • Having your privacy, individuality and security ensured at any time during the service, as well as specific protection in cases of vulnerability.
  • Have accessibility to all environments intended for the patient, in cases of physical disability.
  • Know the name, professional category and position of the person providing assistance.
  • Being able to identify the institution’s professionals through legible uniforms and/or badges.
  • Having your image and identity preserved, as well as the confidentiality of your information.
  • Receive clear, objective and understandable information about your diagnosis and treatment.
  • Receive verbal information from the doctor of your choice and other members of the multidisciplinary team, at any stage of treatment, and, when requested, explanatory written reports about your diagnosis and treatment.
  • Have your medical record prepared legibly, containing a set of standardized documents with information about your medical history, onset and evolution of your disease, complementary exams, therapeutic approaches, description of procedures performed and other relevant reports and notes.
  • Restricting access to your medical records and information about your treatment, except for cases of information shared with the professionals in charge of your care, with health plan and insurance operators, and the necessary access for monitoring and service quality audit.
  • Request a copy of your medical record at any time, in accordance with current legislation.
  • Formally authorize a representative or family member to have access to your treatment information.
  • Change, at any time during your treatment, any data or information previously provided.
  • Request clarification on documents and forms that are presented to you to sign, in order to allow your understanding and understanding for a conscious choice.
  • Seek a second opinion regarding your diagnosis or treatment and, if you wish, replace the physician responsible for your care.
  • Be informed, oriented and, if necessary, trained on how to conduct your self-care in the continuity of treatment at home.
  • Consent or refuse, in a free, voluntary and informed manner, after having received adequate information, diagnostic and therapeutic procedures and clinical evaluations to be carried out.
  • Receive adequate treatment to minimize pain, according to available therapeutic possibilities.
  • Receive, when requested, any and all information about the medications that will be administered to you, their origin and expiry date.
  • Be accompanied, if you wish, during the treatment, by a person appointed by him, as well as formally indicate a family member or guardian to decide on your behalf about your treatment, if you are unable to do so.
  • Requiring that the institution complies with all infection prevention and control standards.
  • Express your concerns and complaints to the institution, through the means of communication available, and receive the relevant information and clarifications.
  • Have access to detailed bills referring to the expenses of your treatment, exams, medication and other medical procedures.
  • Knowing the origin of the blood and blood products, before receiving them, being able to verify their origin, their expiry date and the serologies carried out, having such information noted in their medical record for later consultation.
  • Receive prescriptions in legible handwriting.
  • When referral to another health unit is recommended, the patient is entitled to receive a medical report with a summary of their health condition, possible diagnoses, treatment performed and a brief clinical history.


  • Respect the rights of other patients, employees and service providers, who must be treated with courtesy, using the communication channels available to exercise their right to make complaints.
  • Take care and be responsible for the institution’s assets placed at your disposal.
  • Respect the ban on the consumption of tobacco, tobacco products and alcoholic beverages on the institution’s premises, this prohibition being extended to companions.
  • Be responsible for your valuables brought to the institution.
  • Provide complete information about your health history, surgical procedures already performed, health problems already experienced, use of medications or any other substances you use or have used.
  • Obtain full knowledge about your treatment, or designate a family member or guardian to receive all the information.
  • Express whether you understood the information received and ask questions, in case of doubt.
  • Follow the doctor’s recommendations and that of the entire multidisciplinary team that assists you, answering for the consequences of non-compliance.
  • Taking responsibility in case of refusal of treatment.
  • Communicate to the clinic if there is any impossibility to attend on the scheduled date for consultations, returns and procedures.
  • Honor your financial commitment to the institution, paying off or making pay off the expenses incurred.
  • Paying for procedures not funded by Private Health Care Plan Operators, regardless of the reason, or without contractual coverage.
  • Indicate the person financially responsible for your care, except for urgent and emergency cases.
  • Patients benefiting from private health care plans must notify the institution and their physician of any changes in their health plan coverage, as well as other restrictions that may jeopardize the continuity of treatment.
  • Have the official documents with a photo, necessary for the service, and present them whenever requested.
  • Do not smoke on the institution’s premises.
  • In cases of patients under 18 years of age, the aforementioned duties must also be followed by their parents or guardians.
  • The patient has a duty to respect the rights of other patients, companions, employees and service providers of the institution, including exposure to unauthorized photographs.


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